Q: How soon do you ship orders?
A: All of our items are handmade and in some cases, made once the order has been placed. Unless otherwise stated on the product page, please allow orders 1-2 business days to be shipped from date of payment.
Q: What are your shipping rates?
A: Orders over $50 ship for free within the continental USA. For orders up to $50, shipping charges are a flat $5.00 for the entire order within USA. Orders will be shipped using one of the major carriers.
Q: How do I cancel an item I bought?
A: For cancellations please drop us an email as soon as possible. We will make every attempt to cancel your purchase if we get to your email requesting cancellation before your order is committed for shipment. If your order has already been processed for shipment, it may be too late to cancel. In that case, when you receive your order, just mark the package “Return to Sender” or “Refused”. We will refund your payment after we process your return.
Q: What is your return policy?
A: We want you to feel completely comfortable shopping with us. We stand behind every product we sell and are confident that you will be satisfied with your purchase. To make your purchase a risk-free experience, we offer 200-day returns – no questions asked. We stand by every word on our item listing. If we wrongly described an item, trust us, it was unintentional & we’ll refund your full payment upon return of the order. If the item received had an undisclosed material defect, please email us about it. We’ll send you return instructions & replace it.
Q: What payment methods do you accept?
A: We accept most major credit cards (Mastercard, Visa, American Express and Discover) and Paypal.
Q: Do you ship to PO Boxes, APO/FPO, Alaska, Puerto Rico & Hawaii?
A: Yes, we ship to PO Boxes as well as APO/FPO military addresses. We also ship to Alaska, Puerto Rico, Hawaii and all US territories. USA shipping rates apply to all military and US territory addresses.